FAQ

FAQ

Questions we get asked

Short answers first. If yours is not here, email info@navelrix.com and include your order number if you have one.

Which cabinet do I need?

The single holds one 30 litre bucket and fits a gap about 40 cm wide. The cabinet with a drawer is the same idea, 10 cm taller, with a drawer on top for bin liners. The double holds two 30 litre buckets, for rubbish and recycling side by side, and is 72 cm wide. If you are not sure, send us the measurements of the space and we will tell you which fits.

How much room does the door need?

About 30 cm (12 in) clear in front of the cabinet. The door is hinged at the bottom and tips forward until a steel stay stops it. Leave that space free of a rug edge or a table leg.

Do the cabinets have a pedal or a soft-close?

No. You open the door by the finger slot at the top, and it drops forward under its own weight onto the stay. You push it shut by hand. There are no springs, motors or batteries.

Does the cabinet come with a bucket?

Yes. Each cabinet comes with a grey polypropylene 30 litre bucket (two in the double), and the compost box and the bathroom bin come with their pails. The open paper bin and the sorting crates have no liner.

What size bin bags fit?

Any bag made for a 30 litre (8 US gallon) bin fits the cabinet buckets. Kitchen bags made for 13 gallon bins also fit but leave more bag to fold over the rim.

Do I have to assemble it?

The three cabinets arrive flat-packed with bolts and a hex key: about 30 minutes for the single, 40 for the cabinet with a drawer and 50 for the double. The compost box, the bathroom bin, the paper bin and the crates arrive assembled.

What is the difference between Natural and Black?

Natural is clear matt oil; the ash stays pale and honey-coloured. Black is a black stain under the same oil, and the grain still shows. Both are the same price. More on the Care & Materials page.

Can I put wet food waste in it?

Into the pail or a lined bucket, yes. Not onto the wood. The wood is oiled, not sealed, so keep liquids inside the bucket and wipe any spill straight away. Empty the compost box every day or two; it has no filter or seal.

Will the top take weight?

Yes, within reason: about 10 kg (22 lb) on the single and the drawer cabinet, and about 15 kg (33 lb) on the double. Do not sit or stand on it.

What if something arrives damaged or faulty?

Email photographs to info@navelrix.com within 7 days of delivery, including the box, and we will send a replacement part or piece, or refund you. See the Refund policy.

How long does delivery take?

We dispatch from Hong Kong within 3 to 5 business days. Delivery then usually takes 7 to 14 business days to the United States and 10 to 20 elsewhere. Details are in the Shipping policy.

What does shipping cost?

$15 per order to the United States, free on US orders of $200 or more, and $35 per order everywhere else. Every order is tracked.

Will I pay import duties?

Possibly. Duties and taxes depend on the rules of the country the parcel enters, including the United States. They are not included in our prices and, if charged, are collected by the carrier.

Can I return something?

Yes, within 30 days of delivery if it is unused and unassembled, in its original packaging. Email us first; the Refund policy has the details.

Can I cancel an order?

Email us as soon as you can. If it has not been dispatched, we cancel it and refund in full. Once it has left, the returns terms apply instead.